 Poker Help: Games Info.: Play other Games |
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Here are the questions we get asked most often. If you don’t
find the answer to your question, or would like some more information,
please feel free to contact us at:
support@pokerresponse.com
What kind of computer do I need ?
We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard
drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP.
Please note the software will not function if Microsoft winsock proxy service
is running.
What is the recommended screen setting
?
To enjoy the full impact of the casino environment we recommend a minimum screen
resolution of 800 X 600 and 256 colours. If you play on a lower resolution screen
such as 640x480 pixels you will have to scroll to use the game.
Does your software support Macintosh
?
No, Macintosh is not supported.
Can I play poker in full screen mode ?
Yes, you can select the full screen mode from the options menu in the Poker lobby.
Can I see what the game looks like before
I join or deposit any money ?
Absolutely! In fact you can even play for FREE! Simply
download the free software and set up an account. You do not
need to deposit any money in order to observe or join our practice
games. However, you are asked to provide the correct information
in your account.
You only have to deposit money when you want to play the games for real money.
After you have created your account, you will be able to look around the lobby
area and go to tables.
Will I be secure playing at Cool Cat Poker ?
It is important that you are protected from undesirable player tactics such as
team play (collusion) or any other sort of undesirable activity. Cool Cat Poker
uses reliable security features that were developed specifically for poker, and
we are committed to do everything we can to protect your play. Although we continually
monitor games both with automatic systems and live support personnel, you can
help by contacting us (support@CoolCatPoker.com)
if at any time you suspect that one or more players is colluding or otherwise
violating site rules.
How can I be sure that your card shuffling
and random number generator
is truly random ?
We would like you to know that we cannot alter the outcome of the gaming as the
software is hard-coded. Also, we will kindly point out that our poker software
is provided by Boss Media AB, one of the leading software suppliers to the online
gaming industry since 1997.
As a publicly held company listed on the Stockholm Exchange, Boss Media must
adhere to all regulations of the exchange and be held accountable to shareholders.
Additionally, TST of Australia, one of the top independent test firms in the
gaming industry, has tested the platform that the Cool Cat Poker was built on.
Lastly, Boss Media Poker clients hold gaming licenses in Costa Rica, Curacao,
Kahnawake, Antigua, Isle of Man and Gibraltar. This would further indicate that
the software platform and random number generator is truly random and secure,
as it had to pass six (6) governments’ gaming boards.
Is this legal in my area ?
You MUST be 18 year of age or older to play at Cool Cat Poker Poker. Please beware,
playing poker online may or may not be legal in your jurisdiction. You should
check the laws of the area in which you live before playing poker online.
I lost my Username and Password ! What
do I do ?
You need to contact our customer service department who are open 24 hours a day.
(support@pokerresponse.com)
How do I change my Nickname, Username, Address and Password
information?
You cannot change your Nickname, however you can change all your other details
by clicking on Profile in the Poker lobby.
How do I join a game and begin to play
?
Before you can play, you need to choose a game and table. This is found in our
lobby. After you have selected which game you would like to play, simply highlight
the table selection and click "go to table." You are automatically
taken to the game table.
Once you arrive at the table, you will have to choose which seat you would like
to play in. Simply click "join"
and you will be seated. You will then be asked how many chips
you'd like to buy-into the table with. The minimum amount will
be posted and you have the choice to take all or only a portion
of your bankroll as long as it meets the minimum.
How do I get a history of the hands
I have played ?
You can request a history of your hand by selecting the "request hand history" option
right at the table! We will present this information immediately following the
conclusion of the game and we display the last five hands that you have played.
What happens if I get disconnected ?
Cool Cat Poker has gone to considerable lengths to ensure a poker environment
which you can feel comfortable in knowing you are protected just in case you
lose connection to the game server while playing. If this happens, you will be
treated as being all-in, meaning that your investment into the pot to that point WILL
BE PROTECTED and you will still be eligible for your share of the pot
if you are to hold the best cards.
What about your all-in policy ?
How does that work and how many all-ins will be allowed ?
All-in protection is designed to protect your investment into a pot when you
run out of money during a hand, do not act in time, or get disconnected for any
reason. We allow each player at Cool Cat Poker two (2) all-in protections per
24 hours. Please read the end of this section for important information.
There is no All-in protection on the No Limit and Pot Limit tables, if the player
for whatever reason fails to act within the allowable time limit his hand will
be folded.
Going all-in when you do not have enough
money to continue:
If you run out of money during a hand, by no means do you have to fold the hand.
You may go all-in. This means that you cannot be forced out of a hand if you
do not have enough money to complete the hand that you started. When you run
out of money or only have enough to call a portion of the wager, you can go all-in
to contend for the money in a pot that you have contributed to. All other action
of remaining "active" players goes into a "side pot" to be
fought for by them. The reason we allow a player to go all-in is because all
poker rooms play for "table stakes". This is defined as: all money
that a player has at the beginning of a hand will play during that hand.
Going all-in when failing to act in
time:
If in the event you fail to act on your hand in time (10 seconds), the system
will assume you have become unavailable to complete the hand. As such, placing
you all-in will protect your investment into the pot to that point in the game.
The system will track and record all of your cards and show them to all players
during the showdown. If you win, your account will be credited accordingly. You
may request a hand history at the table to review the entire hand for verification
of the outcome.
Going all-in when disconnected:
We understand that gaming on the Internet can be unstable from time to time and
that a player can get disconnected from the game server. Regardless of the reason
for the disconnection, we will protect your investment to that point by placing
you all-in. The system will track and record all of your cards and show them
to all players during the showdown. If you win, your account will be credited
accordingly. You may request a hand history at the table to review the entire
hand for verification of the outcome.
***Important information
to know***
If at anytime your all-in status is zero (0) you are playing at your own risk.
This simply means that you do not have all-in protection and you are disconnected
or fail to act in time, YOUR HAND WILL BE FOLDED AND YOUR INVESTMENT WILL BE
LOST without any recourse whatsoever.
Although we allow you two (2) all-in protections per 24 hours, we will consider
resetting your protection back to two if warranted. Simply contact support@pokerresponse.com for
consideration. However, if Cool Cat Poker suspects abuse of the all-in protection
feature, this may result in loss of membership or denied reset request.
Lastly, sending a request or receiving approval notification does not imply that
you have all-in protection; you do not have all-in protection until you see this
in your account.
How do I leave a game or table ?
When you decide to leave the table, just click on the "Exit Game" button.
If a hand in which you are playing is currently in progress, then we suggest
you check "sit out"
to allow you to leave the table when the hand is complete.
Of course, if you fold your hand, you may leave the game at
that time as well.
What time zone does Cool Cat Poker use
?
Cool Cat Poker uses GMT as it’s default time setting. However you can change
this to your local time by clicking on "Settings" in the poker lobby.
We wish you good luck at our tables and if we can assist you in any way, please
do not hesitate to contact us.
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